Turn every call into a customer.
Answer calls, qualify enquiries, support bookings and follow up — 24/7.
Built for Australian service businesses
Live call workspace
Example customer journey
Call in progress
02:37
Call details
CallerJane S.ServicePlumbingLocation BrisbaneLive transcript
“I need a plumber for a leaking tap and I’m available tomorrow morning.”
Smart summary
Leaking tap · Brisbane · booking requested · morning preferred
Works with the tools you already use
AssistantAI listens, captures the details your team needs, and moves each enquiry to the right next step.
Call journey
Completed
Incoming call
02:37
Details captured
02:38
Booking requested
02:45
Follow-up queued
02:46
AI Receptionist
Thanks for calling. How can I help today?
Caller
I need a plumber for a leaking tap.
AI Receptionist
I can help with that. What suburb are you in?
Contact details captured
Name, phone and suburb
Plumbing enquiry qualified
Issue, urgency and notes
Booking request sent
To your booking workflow
Follow-up queued
Confirmation ready
Pick up every call, even when your team is busy.
Ask the right questions and capture key details.
Book the next step or route urgent calls.
Send confirmations so nothing slips.
Urgent or complex calls can be escalated instantly.
From the first ring to the final follow-up, AssistantAI adapts to how your business handles customers.
Capture the caller, understand the job, identify urgency and send the right next step — even while your team is on site.
Incoming call
Emergency plumbing enquiry
Escalated to on-call team
AI Receptionist Australia
The right setup should fit the way your business already receives calls, captures enquiries and follows up. For Australian service businesses, the implementation details matter as much as the assistant itself.
Most established Australian businesses do not want to replace the number customers already know. Depending on the current carrier, the public number can often stay in place while calls are connected through forwarding, a supported provider or SIP/PBX routing.
Review your phone setupThe receptionist becomes more useful when call capture is connected to the next action. Calendar, CRM, SMS, email and other workflow integrations depend on the client setup and are mapped before launch.
View integrationsA useful AI receptionist should capture who is calling, why they called, location, urgency, service need and preferred next step so the team receives something actionable rather than another voicemail.
Try the live demoWhen comparing AI receptionist options, look at number routing, escalation, integrations, booking handoff, follow-up, reporting and the human fallback process. Voice is only one part of the customer journey.
Read the 2026 buyer guideChoose the level of call handling and follow-up your business needs. All prices are AUD and exclude GST.
$1,500 setup
Missed-call coverage, lead capture and simple follow-up.
Choose Starter$3,000 setup
AI call handling, booking support, customer updates and SMS/email follow-up.
Choose GrowthTalk to the AssistantAI receptionist or start building your setup today.
The practical details Australian service businesses usually want to know before they start.
AssistantAI provides an AI receptionist that answers calls, captures enquiries, supports bookings and helps Australian service businesses follow up faster.
Yes. It can provide consistent first-response coverage after hours, capture the caller’s details and prepare the right next action for your team.
No. AssistantAI handles repetitive first response and structured capture. Urgent, sensitive or complex enquiries can be escalated to a person.
AssistantAI can be configured around calendars, CRM workflows, payments, SMS and email tools depending on your plan and implementation requirements.